Return policy

↩️ Goods Return (Right of Withdrawal) Policy

This policy applies to goods purchased on the online store www.marredeco.lv. Purchases made online are considered distance contracts.

1. Term for Exercising the Right of Withdrawal

1.1. In accordance with the normative acts of the Republic of Latvia, the client has the right to withdraw from the distance contract within 14 (fourteen) calendar days without stating a reason.

1.2. The term for the right of withdrawal is counted from the day the client or the person indicated by the client receives the goods.

1.3. If the order is delivered in several separate parts or shipments, the 14-day term is counted from the day of receipt of the last good or part.

2. Procedure for Exercising the Right of Withdrawal

2.1. To exercise the right of withdrawal, the client must inform MARREdeco of their decision to withdraw from the contract by sending a clear statement. The Seller sends the withdrawal form template to the Buyer by e-mail upon request. This can be done in the following ways:

Electronically (recommended): By sending the withdrawal notice or a completed form template to the e-mail address info@marredeco.lv.

In Writing: By sending the notice by mail to the legal address: Peldu iela 6, Valmiera, LV-4201.

2.2. The client may use the model withdrawal form available in the Cabinet of Ministers Regulations (No. 255) or a free-form statement.

2.3. Upon receipt of the notice, the controller sends a confirmation of acceptance of the withdrawal.

3. Return of Goods and Conditions

3.1. Dispatch of Goods: A client who has exercised the right of withdrawal shall hand over the goods to the address: Peldu iela 6, Valmiera, LV-4201, without undue delay, but no later than within 14 days after sending the notice to the controller.

3.2. Direct Return Costs: The direct costs of returning the goods shall be covered by the client.

3.3. Liability for the Value of the Goods: During the period for exercising the right of withdrawal, the client has the right to use the goods to the extent necessary to inspect their nature, characteristics, and functioning (i.e., to inspect the goods as one would do in a store).

3.4. The client is responsible for any decrease in the value of the goods if the goods have been used in a way that is incompatible with the principle of good faith, for example, if the goods have been used more than necessary to assess their nature and characteristics (worn, damaged, with tags removed, etc.).

3.5. The returned goods must be complete, preferably in the original packaging.

4. Refund

4.1. Refund Period: The controller shall reimburse the client for all payments received for the goods, including delivery costs (excluding additional costs incurred because the client chose a more expensive delivery method than the cheapest standard delivery method offered by the controller), within 14 days from the day the information on the client's decision to withdraw from the contract was received.

4.2. Right to Withhold Refund: The controller has the right to withhold the reimbursement of payments until the returned goods have been received or the client has submitted confirmation that the goods have been sent back.

4.3. The refund will be made using the same means of payment that the client used for the initial transaction.

5. Exceptions – When the Right of Withdrawal Cannot Be Exercised

In accordance with the Cabinet of Ministers Regulations on Distance Contracts (CM Regulations No. 255, Clause 22), the client cannot exercise the right of withdrawal in the following cases:

Goods made according to the client's specifications or clearly personalized.

Goods that are perishable or have a short expiration date (if such are sold).

Goods packaged in protective packaging that cannot be returned for reasons of health protection or hygiene if the packaging has been opened after delivery.

Goods that are irreversibly mixed after delivery (for example, if a material is sold by weight and it has been unpacked).

In other cases specified in the Cabinet of Ministers Regulations No. 255.

6. Dispute Resolution

6.1. In matters concerning the non-conformity of the goods with the contract terms (defects) that become apparent within 2 years from the moment of purchase, the client shall contact the controller by submitting a written claim.

6.2. If the dispute cannot be resolved through negotiations, the client has the right to apply to the Consumer Rights Protection Centre (PTAC) or use the Online Dispute Resolution platform (ODR platform).