Terms of Service

📜 Terms of Use for the MARREdeco Online Store

1. General Provisions and Definitions

1.1. These Terms of Use (hereinafter referred to as "the Terms") outline the procedure for purchasing goods in the online store www.marredeco.lv (hereinafter referred to as "the Website" or "the Online Store").

1.2. The Online Store is operated by Aiva Bundze, with registration number 05058411383, located at Peldu iela 6, Valmiera, LV-4201, email: info@marredeco.lv (hereinafter referred to as "the Seller").

1.3. The Buyer is any natural or legal person who places an order on the Website.

1.4. The Agreement is considered concluded when the Buyer places an order and the Seller sends an order confirmation to the email address provided by the Buyer.

1.5. By placing an order on the Website, the Buyer confirms they have read and agree to these Terms, the Privacy Policy, and the Return Policy.

2. Order Placement and Payment Procedure

2.1. Prices: Goods prices on the Website are shown in EUR and are final, unless otherwise specified (e.g., delivery costs are added separately).

2.2. Placing an Order: The Buyer selects goods, adds them to the shopping cart, fills in the required delivery and contact information, and confirms the order.

2.3. Payment: The Buyer pays for the goods and delivery using available payment methods on the Website.

Payment processing is handled through the payment platform makecommerce.lv, managed by Maksekeskus AS. The Seller ensures the Buyer's payment data is securely processed.

2.4. Entry into Force of the Agreement: The Seller will commence Agreement performance (goods assembly/dispatch) only after receiving the full invoice amount in the Seller's bank account.

3. Delivery and Receipt of Goods

3.1. Delivery Territory and Costs: Goods are delivered to the address or pick-up point specified by the Buyer, in line with the delivery service provider tariffs and terms indicated on the Website. The delivery fee is automatically calculated based on the goods' weight, dimensions, and chosen delivery method.

3.2. Delivery Term: Average delivery time is between 2 (two) to 6 (six) working days. However, the Seller reserves the right to deliver the goods within 2 (two) calendar weeks, as delivery terms may change based on the Seller's conditions and goods availability.

3.3. Inspection of Goods: Upon receiving the goods, the Buyer must check the packaging and contents. If damages are found, they must document this with the courier or refuse the shipment. The Buyer must notify the Seller immediately of any defects found after receipt by emailing info@marredeco.lv.

3.4. Responsibility for Accidental Damage to Goods: Responsibility for accidental damage or loss of goods transfers to the Buyer when the goods are handed over to the Buyer or their authorized person.

4. Right of Withdrawal, Warranty, and Claims

4.1. Right of Withdrawal: The Buyer, as a natural person (consumer), can withdraw from the goods within 14 (fourteen) calendar days of receiving them by submitting a written notification to the Seller, as per the Return Policy published on the Website.

4.2. Warranty: All goods purchased on the Website are covered by the manufacturer's warranty and the term specified in Latvian legislation for claims regarding non-conformity of the goods to the contract terms (2 years).

4.3. Issues concerning the return of goods and warranty are resolved according to the MARREdeco Return Policy.

4.4. Loss of the Customer's Right to Warranty Services: The Customer loses the right to warranty services if:

They cannot provide proof of payment and delivery of the goods.

They cannot demonstrate obvious product defects at the time of delivery.

The warranty period has expired.

Mechanical damage is due to the Customer's actions.

The product was used in unsuitable conditions.

The product was not used as intended.

The product is damaged due to high load conditions or contrary to instructions.

The product is damaged due to unavoidable circumstances.

The product is damaged due to water, fire, or other force majeure factors.

4.5. Seller's Commitment to Fulfill a Warranty Request: The Seller will fulfill the Customer's warranty request by:

Repairing the defect.

Replacing the damaged goods.

Refunding the full purchase price.

Reducing the price and refunding the difference.

Sending a written request to the Customer to choose one of the warranty fulfillment methods.

5. Liability and Dispute Resolution

5.1. Liability: The Seller is liable for losses resulting from non-compliance with these Terms, according to Latvian legislation. The Seller is not responsible for the Buyer's failure to read the Terms or for losses from unforeseen circumstances or force majeure.

5.2. Data Processing: Personal data processing is conducted according to the Privacy Policy on the Website.

5.3. Dispute Resolution: Disputes between the Seller and the Buyer shall be resolved through negotiations. If unresolved, the dispute shall be examined according to Latvian law (Consumer Rights Protection Centre, court).

6. Validity and Changes to the Terms

6.1. The Seller reserves the right to amend, correct, or supplement these Terms at any time without prior notice.

6.2. Changes to the Terms take effect upon publication on the Website. By placing an order after changes, the Buyer agrees to the new version of the Terms.

6.3. These Terms are valid from their publication on the Website.